Returns & Exchanges
At Crossrope, we want you to be fully satisfied with your fitness journey, which is why we offer a 60-day money-back guarantee on all jump rope sets and accessories. If your equipment doesn't help you reach your goals, we make the return or exchange process seamless and straightforward.
Initiate Your Request
Visit our online Return Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be generated for you to print and attach to your original packaging.
Ship the Gear
Drop off your package at any authorized carrier location, ensuring all handles, ropes, and accessories are securely packed inside.
Receive Your Refund
After our warehouse team inspects the returned equipment, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing